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Frequently Asked Questions
Q: How can you save me money in transportation cost?A: We provide our clients with costs savings by applying our consolidation and pool distribution techniques. We have lowered some national brand marketers’ overall transportation costs by as much as 30%. |
Q: Can you distribute product that is subject to damage?A: Damage in transit can happen, but is mitigated by proper handling, securing while on board, and appropriate packaging. Rather than using LTL regional carriers that are required to make multiple hub transfers where freight is subject to excessive handling, our carriers specialize in expedited ground with minimal stops. We can also provide furniture deluxing and repair prior to final delivery. |
Q: Can you hold freight if a store isn’t ready for it?A: Yes, we have contracted climate controlled and secure warehouses throughout the country providing short or long term storage |
Q: Can you provide assembly and installation work?A: Yes, we will perform assembly and complete installation and we will do that at the same time we perform the delivery. This can help reduce the chance of damage or lost material waiting for placement in a retailer’s receiving dock. We will also provide online proof of proper placement and digitized signatures to prove delivery and set up. |
Q: Can you swap existing fixtures for new and dispose of old fixtures?A: Yes, we routinely perform fixture and display swap-outs for our customers who have nationwide resets. |
Q: How will I know that you have placed my displays according to the planogram?A: We can take digital pictures of your displays once they are placed correctly on the store floor. We can make these pictures available to you online. |
Q: Can you consolidate from multiple vendors?A: Yes. Because of our nationwide network of contracted partners, we can respond quickly and perform inbound consolidations and merge-in-transit programs with ease. |
Q: Can you provide transportation services for national rollouts with a short notification window?A: Yes. Once we have developed a Statement of Work and have signed a Master Service Agreement and Nondisclosure Agreement, we can normally bring on large-scale rollouts and distributions business quickly. |
Q: Do you use your own equipment?A: We are a non-asset based company that contracts with a network of specialized partners who deliver to every zip code in the U.S. and all major markets in Canada. |
Q: Do you use your own people to set up and place the material?A: We train our drivers in the proper assembly and installation of displays or fixtures based on a set of supplied instructions from our client. If the installation requires technical expertise such as that of an electrician or computer technician, we will contract with a local supplier to meet our drivers at the time of delivery to perform the service. This eliminates your having to contract with a third party. |
Q: What is a Statement of Work?A: The Statement of Work (SOW) is the document that defines all the service expectations and requirements, as well as escalation procedures, contact names, phone numbers, and any information that is relevant to a smooth delivery process for your company. Both the shipper and Centrek are involved in its writing and both must agree and sign the SOW, which then becomes the roadmap for our relationship. |
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